Referral Process
Find out what you need to arrange an appointment with us!
Getting a Referral
In order to book an appointment we require a Referral from your GP or Specialist. If you are seeing our Psychologist we also require a Mental Health Care Plan (MHCP) from your GP, the Mental Health Care Plan entitles you to a Medicare rebate for up to 10 sessions per year. The referral to see our Psychiatrist, Dr Suren Putter entitles you to 50 Medicare rebated sessions per calendar year.
If you would like to speak further about this process, please contact our reception staff on 07 4512 6290.
Cancellation Policy
Our goal is to provide quality health care to all our patients in a timely manner. No-shows and late cancellations inconvenience not only our providers, but our other patients as well. Toowoomba Youth Mental Health Service has a very strict policy on cancellation fees.
If you miss an appointment without contacting our office within the required 48 hour timeframe, this is considered a missed appointment and you will be charged a cancellation fee.
If you call the office or reply NO to the reminder text less than 48 hours before your appointment this will also accrue a cancellation fee.
We understand that sometimes you may be unable to keep an appointment because of sudden illness or an unexpected personal emergency. If this happens to you, please contact us as soon as possible to explain the situation.
You may call our office at any time, even after hours, as we do have an answering service that allows you to leave a message.
Fees
Each Practitioner comes with their own fees, to find out more about their individual fees contact our reception team below.
Unfortunately, we are not a bulk billing clinic, all fees are payable on the day of your appointment.
In most cases we can process your Medicare rebate on the spot.
We do accept NDIS packages, please contact our reception staff on
07 4512 6290 to discuss this further.
Cancellation fees
Dr Suren Putter
- Less than 48 hours notice or no show – Initial Appointment $200.00
- Less than 48 hours notice or no show – Follow up Appointment $100.00
Liza Deadman:
- Less than 48 hours notice or no show – Initial appointments $200.00
- Less than 48 hours notice or no show – Follow up Appointment $100.00
Frequently Asked Questions and Things to Know
What to bring to the first session
Please bring the following information with you.
- Medicare Card
- Health fund details
- Referral Letter (if not previously supplied)
- Any custody or guardianship papers
- Previous Psychology, Speech, Language or Occupational Therapy assessments, if applicable.
How long will my appointment go for?
We reserve a 90 minute appointment for all new patients, and a minimum of 30 minutes up to 50 minutes for follow up appointments, depending on the type of appointment and who you are seeing.
How do I know my information will be kept private?
Your personal information will only be used for the purposes of which it was collected or as otherwise permitted by law, and we respect your right to determine how your information is used or disclosed.
Children must be supervised
The reception staff do have other duties while parents and young people are in consultation and cannot be expected to provide child care for other siblings or children in your care. All children remain the responsibility of their parents and carers and it is expected that parents/carers continue with normal parental care and responsibility at all times, including while in consultation. If your child is under the age of 14, parents or carers need to remain on the premises, during visits, even when the young person is attending an individual session.
Appropriate Footwear
Due to the practice having hardwood floors, we would appreciate it if you could refrain from wearing stilettos or spiked sport shoes as far as possible.
Do you Bulk Bill?
We are not able to bulk bill your appointment and fees are payable directly after your appointment. Medicare rebates can be done immediately if you have your Medicare and banking cards.
Careers at Toowoomba Youth
We are always on the lookout for fantastic Allied Health Staff and Psychiatrists, if you are interested in a career at Toowoomba Youth, please email our Practice Manager at manager@toowoombayouthmhs.com.au
What NOT to bring
We have lots of toys and books to keep everyone busy. Please do not bring electronic/technology to entertain your young person while attending the appointment. Due to the nature of our work our Practice is a technology free zone.
The waiting area and consult rooms are technology free areas for patients and their families.
Food Policy
Due to difficulties with spillages and distraction, we ask that you do not bring food into the consult rooms or waiting area. So please ensure your young person has had a snack and drink prior to coming to the appointment so that they are not distracted by hunger or thirst.
We do not have a vending machine or snacks on sale.
What Should I say to my child or teen?
It is important for kids to know that they are not coming here to be told off or get into trouble, so please reassure them of this.
What is the difference between a Psychiatrist and Psychologist?
Psychiatrists are trained medical doctors with at least 11 years of training, psychiatrists have studied to become a medical doctor. Once they have graduated as a doctor, they take on more study and training to become a psychiatrist. When they study psychiatry, they learn to diagnose, treat and prevent mental, emotional and behavioral disorders. They can prescribe medications and can usually admit you to hospital, if this is needed.
Psychologists have a 4 year university degree, after university, they complete a further 2 years of education and training to obtain general registration. General registration as a psychologist enables someone to work in areas of psychology in which they are competent and to use the title ‘Psychologist’. Some psychologists choose to complete further training to become endorsed in specific areas of psychology such as clinical psychology.
Both are trained to understand how your brain works and both are able to use different types of counselling and psychotherapy to help.
Referrals
We require a Referral from your GP or Specialist, if you are seeing our Psychologist we also require a Mental Health Care Plan (MHCP)
Contact Us
Contact us to discuss your appointment needs today!
What to do in a Crisis
If you are experiencing a crisis or you are in need of urgent medical attention please contact 000. Alternatively you can contact one of the following services
Lifeline Australia – 13 11 14
Beyond Blue – 1300 22 4636
Kids Helpline – 1800 55 1800
Get In Touch
Ask a question or book an appointment below.
For emergencies call 000 or visit your nearest hospital
Phone
(07) 4512 6290
Fax
(07) 4512 6299
Address
Hours
Tuesday to Friday: 9am – 6pm
Monday and Saturday: By Appointment only
Public Holidays: Closed
We do offer appointments outside of these hours depending on practitioners availability
